Incidents reported after hours go nowhere
Voicemails pile up overnight. By the time your team finds them, a small issue has become an expensive emergency. Every hour of delay costs you.
Solved byInstant Push Alerts
Real-time incident command center
Stop letting incidents slip through the cracks.
A real-time incident command center with a 24/7 AI phone line, live map dispatch, and an automatic audit trail, so nothing gets missed and everything gets resolved.
- No long contracts
- No complicated onboarding
Live map3 active
Incoming call · AI intake+1 (555) 248-1190
AI summary
Location412 Maple Ave, Beckley WV
IssueWater main, possible break
SeverityHigh, flagged automatically
- Average alert delivery time
- <30s
- AI phone intake coverage
- 24/7
- Audit-trail coverage on every incident
- 100%
- 24/7 AI Phone Intake
- Live Incident Map
- Instant Push Alerts
- Role-Based Access
- Zone Intelligence
- Reports & Analytics
- Tech Workflow
- Multi-Team Ready
The problem
Your team is losing time to problems it shouldn't have.
No one knows who owns what
Spreadsheets, group texts, sticky notes. Your dispatch process is a game of telephone. Tasks fall through the cracks and finger-pointing follows.
Solved byTech Workflow
Customers assume nothing is being done
When callers reach voicemail, they assume the worst. They call again, escalate, or just take their business elsewhere. You never get the chance to fix it.
Solved by24/7 AI Phone Intake
Zero visibility into response performance
Leadership asks how quickly your team responded. You have no clean answer. No data, no audit trail, no accountability. Just guesswork.
Solved byReports & Analytics
How it works
From first call to full resolution, completely automated.
0102030405
Customer calls your dedicated line
No forms, no apps, no friction. Your customers dial a number they already know. OnMapIt's AI phone system answers 24/7, including nights, weekends, and holidays.
AI captures the incident automatically
The caller's location, issue type, and contact details are captured and turned into a structured incident record. No human dispatcher needed.
Your team is alerted in real time
The moment an incident is logged, your team gets a notification. Dispatchers see it pinned on a live map alongside every other active alert.
Dispatch the right person, from the map
One click assigns the nearest available technician. They get the details on their phone, acknowledge on-site arrival, and mark it resolved. Every step is tracked.
Full timeline documented automatically
Every status change, note, and action is timestamped. You get a complete audit trail for every incident, ready for billing, compliance, and SLA reviews.
- 01
Customer calls your dedicated line
No forms, no apps, no friction. Your customers dial a number they already know. OnMapIt's AI phone system answers 24/7, including nights, weekends, and holidays.
- 02
AI captures the incident automatically
The caller's location, issue type, and contact details are captured and turned into a structured incident record. No human dispatcher needed.
- 03
Your team is alerted in real time
The moment an incident is logged, your team gets a notification. Dispatchers see it pinned on a live map alongside every other active alert.
- 04
Dispatch the right person, from the map
One click assigns the nearest available technician. They get the details on their phone, acknowledge on-site arrival, and mark it resolved. Every step is tracked.
- 05
Full timeline documented automatically
Every status change, note, and action is timestamped. You get a complete audit trail for every incident, ready for billing, compliance, and SLA reviews.
AI phone line
Your phone line, working for you around the clock.
OnMapIt's built-in IVR answers your dedicated number 24 hours a day. Callers describe their issue and the AI pulls out the location, problem type, and contact details, then creates a structured incident without waking anyone up.
- No missed reports
- Every after-hours call gets answered and logged.
- Consistent intake
- No detail gets forgotten between callers.
- Zone-aware routing
- Calls reach the right team automatically.
- AI summary
- Written into every incident record.
The platform
One platform. Every part of the job.
Live Incident Map
Every active alert is plotted in real time. See exactly where your team is needed at a glance.
24/7 AI Phone Intake
AI-powered IVR captures incidents around the clock so no report ever goes unanswered.
Instant Push Alerts
Critical incidents trigger immediate notifications. No polling, no delay.
Zone Intelligence
Draw service zones on the map. The AI routes calls and incidents to the right team automatically.
Role-Based Access
Admins, dispatchers, and technicians each see exactly what they need and nothing more.
Reports & Analytics
Track response times, incident volume, and team performance with built-in reporting.
Tech Workflow
Technicians acknowledge, update, and resolve incidents from their mobile device in the field.
Multi-Team Ready
OnMapIt scales from a single crew to multiple divisions, each with its own isolated data and settings.
Get started
Ready to stop missing incidents?
Reach out to TEKSwork for a personalized demo. No long contracts, no complicated onboarding.